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Policies:
ORDERING:
Custom Orders:
Shipment will be
made 1 to 2 weeks after payment is received
depending on how heavy we are with orders.
In Stock
Items:
Shipment will be made within 1-3 business
days after payment is received depending
on how heavy we are with orders. If it
i more then 3 days you will be contacted
by email.
Our peak
season is March-May and August- October
Order needs to be paid/measurements received
[if measurements are requested] within
3 days of orders placed to stay in queue
[order queue placement determines when
your order will be started.]
CANCELING
ORDERS:
If fabric/materials have been special
ordered and we have scheduled a date for
construction of your order, no refund
will be issued and we will not accept
a cancellation of your order. We reserve
a date in our schedule just for you -
and subsequently we turn away customers
who could have been scheduled in that
date, which is why we do not allow refunds
for any order that has been scheduled
and fabrics have been purchased.
PAYMENT:
is preferred though
Pay Pal. We do except money orders/cashier
checks. Please contact us first before
placing the order if you use either one.
We have a special order form for you to
print to send in with your payment.. Orders
will not be started or shipped until money
orders/cashier checks is received. We
do not accept personal checks - no exceptions.
SHIPPING:
All orders will
be sent via US Postal Service Priority
Mail®. All packages includes a tracking
number which will be sent to you by email.
Expect your package within 1 -2 business
days.
We
ship Monday - Friday, within 1-2 days,
depending on how many orders we need to
process.
We
will give a shipping discount if you purchase
more then one item.
Express
Shipping:
If you must have your products by a certain
date, then you should consider requesting
special handling, which can be added at
an additional cost. We offer US Postal
Service Express Priority , which in most
cases will reach you over night.. Express
shipping will also depend on how many
orders we have in process. Example during
peak seasons Express shipping is very
limited. Please inquiry about express
shipping before placing order.
International
Shipping:
We do ship outside, please email for estimated
shipping cost. I will combine shipping
charges if you purchase more then one
item. We offer US Postal Service Priority
Mail International®. You are responsible
for ALL import/duty/taxes associated with
your order. If you refuse to pay these
fees when the package reaches your country,
we will not re-ship it to you until you
submit another payment for re-shipment
costs.
ALL
RETURNS:
If a return is going to be made Celtic
Rose must be notified within 24 hours
of receipt of order and item must be returned
within 3 days of email received from Celtic
Rose Designs. All returned items must
still be new with no signs of wear.
IN-STOCK
ITEMS :
All In Stock items will be shipped within
3 days of completed order. There will
be a restocking fee of 15% deducted from
your refund [unless return is due to an
error on behalf of Celtic Rose Designs.]
. Shipping charges are not refundable
[unless return is due to an error on behalf
of Celtic Rose Designs.]
CUSTOM
ITEMS:
There will be a restocking fee of 25%
deducted from your refund. Shipping charges
are not refundable [unless return is due
to an error on behalf of Celtic Rose Designs.]Custom
orders-due to their inability to be easily
resold are limited returns. Items may
not be returned without valid reason.
If items are incorrect due to error of
the customer a store credit may be discussed
but a full return will not be made. As
a customer it is your responsibility to
provide accurate measurements and understand
what you are ordering.
CANCELING
ORDERS:
If fabric/materials have been special
ordered and we have scheduled a date for
construction of your order, no refund
will be issued and we will not accept
a cancellation of your order. We reserve
a date in our schedule just for you -
and subsequently we turn away customers
who could have been scheduled in that
date, which is why we do not allow refunds
for any order that has been scheduled
and fabrics have been purchased.
REFUNDS:
Due to incorrect measurements or change
of heart are not accepted as valid. If
the item is made to order exactly as requested
and the customer finds some issue other
than actual error on behalf of Celtic
Rose, it is not considered a valid return.
Any refund due to you will be refunded
within 1 week after items has been returned.
PLEASE
NOTE:
Colors may not be 100% the same from one
computer screen to another or even one
fabric store to another. Please remember
to allow for variation.
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